At Lauren Ralph Store, we are dedicated to providing an exceptional shopping experience that reflects the sophistication and quality of our fashion collections. Our shipping and returns policies are designed with your convenience and satisfaction in mind.
Shipping Information
Order Processing
All orders are processed within 1-2 business days after payment confirmation. You will receive a shipping confirmation email with tracking information once your order has been dispatched.
Shipping Methods & Timeframes
We offer two shipping options to accommodate your needs:
Standard Shipping
- Carrier: DHL or FedEx
- Cost: $12.95
- Delivery Time: 10-15 business days after dispatch
Free Shipping
- Carrier: EMS
- Cost: Free for orders over $50
- Delivery Time: 15-25 business days after dispatch
Please note: We ship worldwide, excluding select remote areas in Asia and other locations. Delivery times may vary depending on your location and customs processing.
Returns & Exchanges
We want you to be completely satisfied with your Lauren Ralph Store purchase. If for any reason you’re not happy with your items, we’re here to help.
Return & Exchange Policy Overview
- Returns and exchanges are accepted within 15 days of delivery
- All items must be in original condition with tags attached and in original packaging
- We gladly accept exchanges for items in new condition
Non-Returnable Items
To maintain product quality and hygiene standards, the following items cannot be returned or exchanged unless defective:
- Hats (for hygiene reasons)
- Boat Shoes that show signs of wear
- Final Sale Items (clearly marked during purchase)
- Items not in original condition, without tags, or with signs of wear
Return & Exchange Process
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Submit Your Request
Within 15 days of receiving your order, please email us at [email protected] with your return or exchange request. Use the subject line: “Return/Exchange Request – Order #[Your Order Number]” and include the following information:
- Order number and date
- Items to return/exchange
- Reason for return/exchange
- Your preferred resolution (refund, exchange, or store credit)
- Confirmation that items are in original condition with tags
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Wait for Approval
Our customer service team will review your request and respond within 1-2 business days with approval and instructions for returning your item(s).
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Ship Your Return
Once approved, securely package your item(s) in the original packaging and ship to our returns address:
Lauren Ralph Store Returns
1158 Fulton St
Fresno, US 93721We recommend using a trackable shipping service for your protection.
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Processing
Once we receive your returned item(s), we will inspect them and process your refund or exchange within 3-5 business days.
Refund Information
Refund Timeline
- Credit Card/PayPal Refunds: 5-10 business days to process, plus additional time for your bank to post the refund to your account
- Original Shipping Costs: Non-refundable, unless the return is due to our error or a defective product
Refund Method
Refunds will be issued to the original payment method used for purchase:
- Visa, MasterCard, JCB: Refunded directly to your card
- PayPal: Refunded to your PayPal account
Exchange Policy
We gladly accept exchanges for items in new condition within 15 days of delivery. Exchanges are subject to product availability. If the item you wish to exchange for is not available, we will issue a refund or store credit based on your preference.
International Returns
As we serve customers worldwide (excluding select remote areas), international returns are accepted. Customers are responsible for return shipping costs and any applicable customs duties or taxes.
Need Assistance?
Our dedicated customer service team is here to help with any questions about shipping, returns, or exchanges.
Email: [email protected]
Address: 1158 Fulton St, Fresno, US 93721
We typically respond within 1-2 business days.
At Lauren Ralph Store, we believe every aspect of your experience should reflect the quality and elegance of our products. We appreciate your understanding of our policies, designed to maintain our high standards while ensuring your complete satisfaction.