At Lauren Ralph Store, we are committed to ensuring your complete satisfaction with every purchase. Our returns and exchanges policy reflects the same sophistication and attention to detail that defines our fashion collections.

Important Information: We accept returns and exchanges within 15 days of delivery. All items must be in original condition with tags attached and in their original packaging.

Return & Exchange Process

1

Submit Your Request

Within 15 days of receiving your order, please email us at [email protected] with your return or exchange request. Use the template provided below to ensure we have all necessary information.

2

Wait for Approval

Our customer service team will review your request and respond within 1-2 business days with approval and instructions for returning your item(s).

3

Ship Your Return

Once approved, package your item(s) securely in the original packaging and ship to our returns address. We recommend using a trackable shipping service.

4

Processing

Once we receive your returned item(s), we will inspect them and process your refund or exchange within 3-5 business days.

Return Request Template

Please use the following template when submitting your return or exchange request to ensure we can process it efficiently:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Lauren Ralph Store Customer Service Team, I would like to request a [return/exchange] for my recent order. Order Details: – Order Number: [Your Order Number] – Order Date: [Date of Order] – Item(s) to Return/Exchange: [List item names and quantities] – Reason for Return/Exchange: [Please provide details] My preferred resolution is: [ ] Refund to original payment method [ ] Exchange for [specify size/color/item if exchanging] [ ] Store credit I confirm that the item(s) are in original condition with all tags attached and in their original packaging. Shipping Address for Return Label (if applicable): [Your Full Name] [Street Address] [City, State/Province, Postal Code] [Country] Please let me know the next steps. Thank you, [Your Full Name] [Your Email Address] [Your Phone Number (optional)]

Refund Information

Refund Timeline

Once we receive and inspect your returned item(s):

  • Credit Card/PayPal Refunds: 5-10 business days to process, plus additional time for your bank to post the refund to your account
  • Original Shipping Costs: Non-refundable, unless the return is due to our error or a defective product

Refund Method

Refunds will be issued to the original payment method used for purchase:

  • Visa, MasterCard, JCB: Refunded directly to your card
  • PayPal: Refunded to your PayPal account

Non-Returnable Items

To ensure the quality and hygiene of our products, the following items cannot be returned or exchanged unless defective:

  • Hats (for hygiene reasons)
  • Boat Shoes that show signs of wear
  • Final Sale Items (clearly marked during purchase)
  • Items not in original condition, without tags, or with signs of wear

Exchange Policy

We gladly accept exchanges for items in new condition within 15 days of delivery. Exchanges are subject to product availability. If the item you wish to exchange for is not available, we will issue a refund or store credit based on your preference.

International Returns

As we serve customers worldwide (excluding select remote areas), international returns are accepted. Customers are responsible for return shipping costs and any applicable customs duties or taxes.

Need Assistance?

Our dedicated customer service team is here to help with any questions about returns or exchanges.

Email: [email protected]

Address: 1158 Fulton St, Fresno, US 93721

We typically respond within 1-2 business days.

At Lauren Ralph Store, we believe every aspect of your experience should reflect the quality and elegance of our products. We appreciate your understanding of our returns policy, designed to maintain our high standards while ensuring your satisfaction.